Central Reservations Solutions for hotels

Central Reservations Solutions for hotels | Hotel Call Center

Hotel Reservation Call Center

Create a multilingual call center for your hotel reservations

What do you need? A customized call center to offer direct round-the-clock assistance to your customers year-round in the 6 main languages and increase your sales rate.

We offer you a customized private line served by professionals in the hotel sector and developed with the latest voice service technology.

What do you gain? Our hotel reservation center acts as an extension of your sales force, considerably improving the conversion ratio of your customers.

CRC Gold Award 2009 for the best customer experience company in the Tourism and Travel category.
CRC Gold Award 2009 tor the best Call Center
As Aiarec Summit, for the best customer management company 2008.
ECCCO AWARD 2009, for excellence in Contact Center organizations

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Requests by telephone, fax and e-mail are answered personally by booking agents specialized in identifying up-selling opportunities.
Extensive training in sales and customer assistance guarantees excellent service performance and improves revenues per reservation.
Management of the customized private line 24x7x365 in English, Spanish, Portuguese, Italian, French and German, as if your customers were speaking to the hotel directly.
Toll-free lines and universal international numbers available for the primary countries.
A seamless interface with Tradyso CRS guarantees that customers have the most up-to-date available information on the hotel, its rates and availability.
Excellent response time and call conversion are guaranteed, thanks to a sophisticated ACD system (Automatic Call Distribution).
Immediate booking confirmation with the corresponding confirmation number and a confirmation e-mail is sent, which can be customized with marketing messages.

Call 902 103 732 or complete the form below

Call Center Awards

"Today we call the Call Center and the results were fantastic. We request information from our hotels in Marbella and the manner of sale, product knowledge, sympathy, etc.. they gave us about the Meliá La Quinta, were outstanding."

Jorge Manzur - Sales Director

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Tradyso | Distribución hotelera | Motor de reservas | Marketing para hoteles

Global Distribution for hotels